Policy

Last updated: April 22, 2020

***Due to COVID-19 all orders will not ship until May 11th. Thanks for your understanding.**

Thank you for shopping at just pens operated by That's Dope, LLC.

The following terms are applicable for any products that You purchased with Us.

All orders will be shipped through United States Postal Services, if you have any special accommodations or requests please contact [email protected]. 

All orders will be processed within 2-3 days and delivered within 14 days. Upon delivery of products, customer has 30 day return policy paid for by customer. If for any reason you are unhappy with your order, we will gladly replace your items upon return of originals. Customer will receive a new item or credited with amount of purchase.

RETURN AND REFUND POLICY

INTERPRETATION AND DEFINITIONS

INTERPRETATION

The words of which the initial letter is capitalized have meanings defined under the following conditions.

The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

DEFINITIONS

For the purposes of this Return and Refund Policy:

• YOU means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
• COMPANY (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to That's Dope, LLC, Downtown Greensboro.
• SERVICE refers to the Website.
• WEBSITE refers to just pens, accessible from justpens.bigcartel.com
• GOODS refer to the items offered for sale on the Service.
• ORDERS mean a request by You to purchase Goods from Us.

YOUR ORDER CANCELLATION RIGHTS

You are entitled to cancel Your Order within 3 days without giving any reason for doing so.

The deadline for cancelling an Order is 3 days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

• By email: [email protected]

We will replace or credit You no later than 14 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.

CONDITIONS FOR RETURNS

In order for the Goods to be eligible for a return, please make sure that:

• The Goods were purchased in the last 30 days
• The Goods are in the original packaging

The following Goods cannot be returned:

• The supply of Goods made to Your specifications or clearly personalized.
• The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the return deadline is over.
• The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

No order may be refunded, upon dissatisfaction customer will recieve credits or new item.

RETURNING GOODS

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address:

202A West Market St Greensboro, NC 27401 USA

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

CONTACT US

If you have any questions about our Returns and Refunds Policy, please contact us:

• By email: [email protected]